FAQ

Welcome to the MYSAINTSCO Help Center. We’re here to make your experience smooth, transparent, and satisfying. If you don’t find the answer you need below, feel free to contact us.

1. When will my order arrive?

Most orders arrive within 4 to 11 business days, depending on processing and delivery schedules:

Order Cut-Off Time: 5:00 PM (GMT)
Orders submitted after this time are processed the next business day.
Processing Time: 1–3 business days
Includes order verification, quality check, and packaging.
Shipping Time: 3–8 business days
From our fulfillment center to your doorstep (Mon–Fri).

Note: Times may vary by destination, holiday traffic, or customs delays. You’ll receive tracking information via email once your order ships.

2. Do you offer free shipping?

Yes! We proudly offer free shipping on all orders across the UNITED KINGDOM.

3. Where is MYSAINTSCO based?

MySaintsCo is a U.K based brand, delivering modern essentials exclusively within the United States.

4. What if I receive something defective?

We stand by our quality. If you receive a defective product, we’ll replace it for free. Just contact us within 30 days of delivery. See our Return Policy for full instructions.

5. Can I cancel my order?

Yes—orders can be canceled within 24 hours of purchase. Reach out to our support team right away to request cancellation.

6. What’s your return policy?

We offer a 30-day hassle-free return window. Items must be in their original condition. Check our Returns & Refunds page for the full breakdown.

7. How long does it take to get a refund?

After we receive and inspect your returned item, your refund will be issued within 7 business days to your original payment method.

8. Do your products come with a warranty?

Yes, we offer a 30-day warranty against manufacturing defects on all items.

9. How can I reach customer service?

You can reach us at support@mysaintsco.com or via our Contact Page.

10. Do you ship internationally?

At the moment, we only ship within the United Kingdom.

11. Do you have a retail store?

No, MYSAINTSCO is a direct-to-consumer online brand. This helps us deliver exceptional value and curated products right to your door.

12. Can I exchange an item?

We do not offer direct exchanges. Please return your item for a refund and place a new order for the item you want instead. Check our Returns & Refunds page for the full breakdown.